Conceptually, Broadband Management seems like a simple task. Pick up the phone, dial an 800 number, get a knowledgeable rep (sales, techsupport, billing agent), explain your problem, get a resolution.
In practice, it is anything but. Just a few of the issues:
Post install service management issues:
For all of these interactions, you must remain tethered to the phone with them.
WEWISPS provides: